SHIPPING INFORMATION

Velfron INC currently offers shipping services exclusively within the United States. We are committed to delivering your purchased shoes, hats, and related items safely and promptly to the shipping address you provide.

1. Shipping Coverage

We currently accept orders for delivery within the United States only.

We do not currently offer shipping services to the following:

Countries or regions outside the United States;
International addresses;
Certain special addresses that cannot be serviced.

Please ensure you provide an accurate and complete shipping address and contact information when placing your order.

2. Shipping Carriers

Depending on the order location, product type, and shipping address, we may use the following third-party logistics companies for delivery:

USPS (United States Postal Service)
UPS
FedEx
OnTrac
Other applicable U.S.-based logistics providers

The specific carrier is selected based on the actual circumstances of the order. Once the order has shipped, we will typically provide you with the relevant tracking information.

3. Processing Time

Orders generally require 1–3 business days for processing and preparation.

Once order processing is complete and the package has been handed over to the logistics carrier, the shipping process begins.

Please note that order processing times may be extended during weekends, U.S. federal holidays, and special promotional periods.

4. Estimated Delivery Time

For orders within the United States, the estimated timeframe is generally:

Standard Shipping: 3–7 business days

Consequently, the total time from placing the order to receiving the item is estimated to be approximately 4–10 business days, depending on processing time, the shipping address, and the carrier’s actual transit times.

The times listed above are estimates, not guaranteed delivery dates.

Delivery times may be extended due to remote locations, severe weather, holidays, peak shipping seasons, carrier delays, or other uncontrollable factors.

5. Tracking

Once your order has shipped, we may send you tracking information via email.

You can use the tracking number to check the status of your package. If tracking information does not update immediately, please allow some time, as carriers may require a period to complete the initial scan and update their systems.

6. Shipping Address

Please carefully verify your name, street address, city, state, ZIP code, and contact phone number when placing your order. Customers may be held responsible for delivery delays, returns, or additional shipping costs resulting from the provision of incorrect or incomplete addresses.

Please contact us as soon as possible if you notice an error in your order address. Once an order has shipped, we may be unable to modify the delivery address.

7. Delivery Delays or Lost Packages

Delivery is handled by third-party carriers. In rare instances, packages may be delayed due to weather, traffic, holidays, peak shipping periods, or other uncontrollable factors.

If your package is marked as delivered but you have not received it, please check your delivery address, doorstep, mailbox, parcel lockers, and other secure drop-off locations, and verify with family members, neighbors, or property management.

If you are still unable to locate the package, please contact us, and we will assist you based on the specific circumstances.

8. Contact Us

If you have any questions regarding delivery, tracking, or order status, please contact us:

Address: 216 N NORTON AVE
LOS ANGELES, CA 90004

Email:
support@velfron.shop
benjamin@velfron.shop

Phone:
(442) 369-8750