REFUND AND RETURNS POLICY

Velfron INC is committed to providing an excellent shopping experience. If you are not satisfied with the shoes, hats, or related products you purchased, you may request a return and refund in accordance with the following policy.

1. 30-Day Refund Period

We offer a 30-day refund policy.

You may contact us to request a return and refund within 30 days of receiving your items.

Refund requests made after the 30-day period may not be accepted, unless otherwise required by applicable law or in cases involving product quality issues.

2. Return Conditions

Items submitted for return generally must meet the following conditions:

The item has not been misused;
The item is in an acceptable original condition;
The item is free from damage, stains, or significant wear caused by the customer;
Original packaging, tags, and related accessories are retained whenever possible.

We may be unable to accept returns for products that have been used, washed, or damaged, or whose condition has been significantly altered due to customer actions.

If there is a quality issue with the product, please contact us promptly and provide your order details along with necessary photos or other relevant proof for our review.

3. Return Request Process

Please contact us to initiate a return request.

Please include the following in your email:

Order number;
Purchaser’s name;
Reason for return;
Photos of the item.

Please do not ship the item back without prior confirmation. We will inform you of the next steps and the return address after receiving your request.

4. Refund Method

Once the return has been reviewed and meets the refund criteria, we will issue the refund using the original payment method.

The refund amount generally corresponds to the actual price paid for the eligible items. Whether shipping fees, taxes, or other costs from the original order are refundable will be determined based on the specific order details and applicable laws.

5. Refund Processing Time

We will review the refund request after receiving and inspecting the returned item.

Once the refund is approved, we will process it as quickly as possible. The actual time it takes for the funds to appear in your account depends on the processing speed of your bank, credit card company, or other payment service provider.

If we have processed the refund but you have not yet received the funds, please contact your bank or payment service provider first.

6. Product Quality Issues

Please contact us immediately if you receive an item with manufacturing or quality defects. If the issue is confirmed to be a product quality defect, we will provide an appropriate solution based on the specific circumstances, such as a refund, replacement, or other reasonable resolution.

Issues resulting from normal wear and tear, misuse, accidental damage, or improper storage are generally not considered product quality defects.

7. Shipping Errors or Damage

If the items you receive do not match your order, or if the products show obvious signs of shipping damage upon arrival, please contact us as soon as possible.

Please provide your order number along with photos of the product and packaging so that we can verify the issue and assist you.

8. Contact Us

If you have any questions regarding our refund or return policy, please contact us at:

Address: 216 N NORTON AVE
LOS ANGELES, CA 90004

Email:
support@velfron.shop
benjamin@velfron.shop

Phone:
(442) 369-8750

We reserve the right to review refund and return requests based on the specific details of the order and applicable laws. This policy does not limit any non-waivable statutory rights to which consumers are entitled by law.